Back on the phone today that makes nearly 3 hours this week. For the third time I was told my ticket has been emailed I checked all folders while talking to office. Tried sending me a one off e-ticket for tomorrow the ticket was not appearing in my mail. I have now been changed to an actual season ticket. I asked when that would come and she couldn’t confirm a time scale. I asked why is nothing being communicated to fans and she agreed it should be. I will say that this was the most helpful anyone has been so far. I have had three emails not responded to.

I have since tried sending all kinds of letters and docs to my email and all have been received. If you have the time look at some of the issues raised on Facebook.

I am seriously considering my auto renewal

I have been emailed an e ticket, i will only be able to see if this works when i get home later. to be fair i was sorted out quickly this morning , i was in the same frame of mind as you regarding picking up a paper ticket. I was told that the physical tickets are ordered but they cannot confirm delivery, that is one of the reasons for accepting the e ticket

I have been sent a e-ticket, it seems to be working

Also got sent an e-ticket this afternoon.
Could have saved myself a trip to the ticket office if I’d of known. I’m pretty close to the ground so major issue but if I had to travel some distance to get to the ground I would be fuming. Still a pain in the arris.
Still don’t know why fans awaiting ST couldn’t have been advised that this was happening.
Obviously will be of zero use if don’t have an iPhone.

Got to the gate my ticket didn't work, another trip to the box office with them telling me they had sent me a ticket on the 29th I have never received one, I told her I was on the phone Tues and they sent the eticket. I was then told the ticket would not work because they are sending a physical ticket. The attitude was this was all my fault.
I emailed on Friday got another meaningless apology. I offered evidence of my ticket sent for the Huddersfield game to prove that there was no issues with my email and any non received tickets was due to issues at their end. They again stated that I will be getting a physical ticket, I replied this is the 5th time I have been offered a ticket in one form or another and they have either never arrived or not worked , I asked why would this time be any different, I am still waiting for a reply. I think I am done with club I will pick and choose my games for the rest of the season, i will not be using the auto renewal option

Cannot blame you at all.
It’s incredibly damaging to the club, all this.